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Q: How does your travel fee work? A: Our travel fee is a charge used to cover the price of gas and time in our Cincinnati mover's vehicles to reach and follow you throughout the Cincinnati Tri-State area. We do not charge hourly for travel time as many services do. Our time doesn't begin until we arrive at your home or business and stops once we leave. The travel fee works as follows:
0 - 30 miles: $30.00 31 - 50 miles: $40.00 51 - 70 miles: $50.00 Q: Why are your rates so low? A: Our rates are affordable because we don't have our own fleet of trucks to pay for. Other companies are charging you for their truck's maintenance, gas, and multiple insurances, as well as the cost of employee labor and profit. The Move Cheap® Cincinnati Movers have cut out nearly all the middle men and made moving more economical for you!
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, Discover, cash or money order. Sorry, we no longer accept checks.
Q: Is a deposit required?
A: Yes, a $40.00 non-refundable deposit is required at the time of booking your move. This $40.00 deposit will be fully credited back to the total cost of your completed moving services. If you need to reschedule your move, the deposit will transfer to the new date. If you cancel your move completely, the deposit will be lost.
Q: Do I need to provide my own moving equipment?
A: Absolutely not! We provide moving dollies, pads, blankets, straps, tools, and other equipment free of charge to make the stress of moving less aggravating and inexpensive to you.
Q: Are you a licensed company? A: Yes we are. In the state of Ohio we are licensed as a LLC or Limited Liability Corporation. Q: Are you an insured company?
A: We are insured with Liability and Care & Custody insurances. We will always be happy to show you proof of insurance when requested. You're covered with us!
Q: Are your movers screened? A: Absolutely! Our Cincinnati movers have been processed through a background check so that you can be sure no criminals are entering your home or business.
Q: Will you drive my rental truck? A: Unfortunately, we do not drive any trucks. In the state of Ohio, you must be registered with The Public Utilities Commission and obtain a PUCO number to do so. As this is a very expensive transaction, Move Cheap® LLC has chosen not to so that we may keep our customer's prices as affordable as possible.
Q: Do you support any charities? A: Yes, we support two local Cincinnati charities. You can link to their websites here: The Smith Family Foundation Teen Response Q: What is your Privacy Policy? A: You can find our privacy policy here. Q: What is your Cancellation Policy? A: You can find our cancellation policy here. |